Grattiano Terms and Conditions

Welcome to Grattiano. These Terms and Conditions govern your use of our website, games, and services. By completing Grattiano registration and accessing our platform, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

About Our Casino

Grattiano is owned and operated by 3-102-944465 SRL, a company registered in Provincia 01 San Jose, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, licence No. 0000175, pursuant to the Tobique Gaming Act 2023. We provide our services to players in Europe, including Greece, Portugal, Cyprus, Germany, Poland, Norway, and Denmark, as well as Canada, Australia, New Zealand, and Brazil, subject to the restrictions outlined below.

Eligibility and Account Registration

To use our platform, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you complete Grattiano register procedures, you must provide accurate, current, and complete information. We reserve the right to request identity verification documents at any time, and withdrawals may be delayed until verification is successfully completed.

• We require one account per player; duplicate accounts will be closed
• We do not permit account sharing between multiple individuals
• You must keep your Grattiano login credentials confidential and secure
• We may suspend accounts showing suspicious or fraudulent activity

Restricted Jurisdictions

We do not offer our services to residents of certain countries, including Afghanistan, Belarus, China, Cuba, North Korea, Iran, Iraq, Israel, Libya, Myanmar, Russia, Somalia, Syria, the United Kingdom, the United States, Venezuela, Yemen, New Brunswick (Canada), and occupied territories of Ukraine (Crimea, Donetsk, Luhansk, Kherson, Zaporizhzhia). We may also restrict access from Lebanon, Mali, Sudan, and Zimbabwe. Certain sanctions-sensitive jurisdictions, including Bosnia and Herzegovina, Burundi, Guatemala, Guinea, Guinea-Bissau, Nicaragua, Niger, and Tunisia, are assessed on a case-by-case basis. It is your responsibility to ensure that online gambling is legal in your location before using our services.

Deposits and Withdrawals

Our minimum deposit is €20, though €25 is required to qualify for bonus offers. We accept Visa, Mastercard, Apple Pay, Google Pay, Revolut, Skrill, Neteller, MiFinity, Wise, Paysafecard, Flexepin, Binance Pay, Bybit Pay, and various cryptocurrencies including BTC, ETH, LTC, USDT, and USDC. When you request a Grattiano withdrawal, funds are generally returned using the same method used for deposit, via Bank Transfer, Skrill, Neteller, MiFinity, or cryptocurrency.

Our minimum withdrawal amounts vary by currency: €20, C$30, A$40, NZ$35, R$110, zł100, 250 NOK, or 150 DKK. We apply withdrawal limits of €1,000 per transaction, €3,000 per day, and €20,000 per 30 days. Winnings exceeding €20,000 may be paid in monthly instalments of up to €20,000 each, while progressive jackpots are paid in full. VIP players benefit from higher withdrawal limits, ranging from €500 at Level 1 up to €2,000 at Level 15, with individual arrangements from Level 16 onward.

We process withdrawals within up to 3 banking days once all checks are completed. We allow one pending withdrawal per payment method, and some methods are limited to one request per 24 hours. All deposits must be wagered three times before withdrawal, and verification checks with our game providers may take between 3 and 14 days. Crypto cashouts are typically processed within 6-8 hours, Skrill within 24 hours, and bank transfers within 1-3 business days.

Bonuses and Promotions

At Grattiano, we offer a Welcome Package of up to 400% matched across your first five deposits, plus 350 Free Spins, along with Wheel Respins on each qualifying deposit. Every Grattiano bonus carries specific terms, including a minimum deposit of €25, a 40x wagering requirement on bonus funds (35x on free spin winnings), a 10-day validity period, and a maximum bet of €5 while a bonus is active. Maximum conversion is capped at 50x the bonus amount.

We also provide Daily Cashback of up to 35% depending on VIP status, a Wednesday Reload offering 50% up to €500 plus 50 Free Spins, a Weekend Reload with extra real cash, and Mediterranean Riches bonus sets. Our Sport Welcome Package offers 300% up to €1,000, with a 5x wagering requirement within 7 days and minimum odds of 2.00 for single bets. Slots contribute 100% toward wagering, while table games, roulette, blackjack, baccarat, craps, and crash games contribute 0%. Live Casino games cannot be played while a bonus is active. Only one bonus may be active at a time, and submitting a withdrawal request will cancel any unused bonus. Players from Brazil, Japan, and Hungary are eligible for cashback only and cannot receive other bonus offers.

VIP Club

Our VIP Club features 30 levels, rewarding loyal players with cashback ranging from 10% to 35%, increasing withdrawal limits, New Year gifts, and a personal account manager from Level 17 onward. Higher-tier members also receive exclusive promotions, priority support, and improved exchange rates. We do not offer rakeback as part of our loyalty structure.

Games and Fair Play

We offer over 9,000 games, including more than 6,600 slots, 540 live games, and over 400 jackpot titles, sourced from 60+ providers such as Pragmatic Play, Hacksaw Gaming, Evolution, NetEnt, and Play'n GO. Our Grattiano slots and table games use certified random number generators to ensure fair outcomes. Our Grattiano live casino features real dealers across Roulette, Blackjack, Baccarat, Poker, and Game Shows, streamed in real time through trusted live providers.

Grattiano App and Accessibility

Our platform is accessible via desktop, mobile, and tablet, allowing you to enjoy our games from virtually any device. Whether you access us through a browser or the Grattiano app experience on mobile, your account, balance, and history remain fully synchronized across devices.

Responsible Use and Account Suspension

We reserve the right to suspend or terminate any account that violates these Terms and Conditions, engages in fraudulent behavior, abuses bonus offers, or operates in breach of applicable law. We may also close accounts upon request in line with our responsible gambling commitments.

Customer Support

Our support team is available 24/7 via LiveChat and email in English, Greek, and Portuguese. You can reach us directly at [email protected] for general inquiries or [email protected] for verification-related matters.

Changes to These Terms

We may amend these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or business practices. We encourage you to review this page regularly, as continued use of our platform following any update constitutes your acceptance of the revised terms.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licence under the Tobique Gaming Commission. Any disputes arising from your use of our services will be handled in accordance with the regulatory framework established by our licensing authority.